You can initiate a return within 15 days for Busy Buying Nig. Ltd. Official Store items and 7 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
You can request a return if you have changed your mind about an item AND if it has not been opened except for the following items, for hygiene and security reasons: swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, food supplements, software, tickets, and adult products.
If your return request is validated, our refund timelines will be as follows:
- If you paid with Cash, the refund will be issued to your bank account details provided when creating within 24 hours. It may take up to 2 – 5 business days for your bank to credit the refund amount to your account.
- If you paid via bank card, you’ll receive the refund back to your bank card within 24 hours. it may take up to 3 – 7 business days for your bank to credit the refund amount to your account.
- If you have chosen a voucher as your refund method, your refund voucher will be processed immediately and you will receive an e-mail with your voucher code.